At NORRIS AMIR, we are committed to offering authentic luxury timepieces and original fine jewelry crafted to the highest standards. Every item is carefully inspected prior to delivery, and we stand behind the quality of the products we offer.

Because our collection includes both luxury watches and original made-to-order jewelry, warranty coverage varies by product category.

Original Made-to-Order Jewelry

Every piece of NORRIS AMIR jewelry is an original design, handcrafted specifically for your order using the precious metals and gemstones described in the product listing.

Your jewelry is protected by a one-year limited workmanship warranty covering manufacturing defects in materials or craftsmanship under normal wear.

What Is Covered

Our jewelry warranty covers manufacturing defects such as:

• Loose stones resulting from a defective setting
• Broken clasps, bails, or structural failures caused by a manufacturing defect
• Defects in craftsmanship affecting the structural integrity of the piece

If a manufacturing defect is confirmed during the warranty period, we will repair the item at no charge. If a repair is not possible, we may, at our discretion, replace the item or provide another appropriate remedy.

What Is Not Covered

The jewelry warranty does not cover:

• Normal wear and tear
• Scratches, dents, or cosmetic wear
• Damage caused by accidents, impact, misuse, abuse, or neglect
• Exposure to chemicals, perfumes, lotions, or household cleaners
• Damage resulting from unauthorized repairs, alterations, resizing, or modifications
• Lost or stolen items
• Normal maintenance or cleaning

Natural variations in gemstones, precious metals, handcrafted finishes, and the unique characteristics of natural materials are not considered manufacturing defects.

Luxury Watches

Every watch offered by NORRIS AMIR is carefully inspected for authenticity, condition, and functionality before being offered for sale.

Warranty coverage varies by timepiece and will always be disclosed on the individual product page or sales invoice.

Depending on the watch, warranty coverage may include:

• The remaining original manufacturer's warranty, where applicable
• A transferable third-party warranty, where applicable
• No warranty, where expressly stated

Where no warranty is included, this will be clearly stated in the product listing.

Warranty Claims

If you believe your jewelry has a manufacturing defect covered under warranty, or if you have questions regarding the warranty provided with a watch, please contact us at info@norrisamir.com with:

• Your order number
• A description of the issue
• Clear photographs or videos, where applicable

All warranty claims are subject to inspection before coverage is determined. Unauthorized repairs, alterations, or modifications performed by a third party may void any applicable warranty coverage.

Our Commitment

Whether you purchase an authentic luxury timepiece or an original piece of NORRIS AMIR jewelry, our goal is to provide products that can be enjoyed for years to come. Every item is carefully inspected or handcrafted with exceptional attention to detail, and we are committed to delivering the quality, transparency, and service our clients expect.