Warranty
At NORRIS AMIR, each piece is designed with precision and crafted with care. We take pride in the quality of our jewelry and stand behind every item we create.
Warranty Coverage
All NORRIS AMIR jewelry is protected by a one-year limited warranty that covers manufacturing defects in materials or workmanship under normal wear.
This includes:
- Loose or missing stones due to defective settings
- Broken clasps, bails, or structural issues caused by craftsmanship flaws
- Plating defects or premature discoloration occurring within the warranty period
If your item is found to have a manufacturing defect, we will repair or replace it at no cost. If the exact piece is no longer available, a replacement or store credit of equal value may be offered.
What the Warranty Does Not Cover
This warranty does not cover damage resulting from:
- Normal wear and tear
- Improper handling, accidents, or misuse
- Scratches, dents, or fading from daily wear
- Exposure to chemicals, perfumes, or cleaning solutions
- Unauthorized repairs, resizing, or alterations
Please note that slight variations in color, finish, or texture are normal characteristics of handcrafted jewelry and not considered defects.
How to File a Claim
To submit a warranty request, please contact us at info@norrisamir.com with your order number, a brief description of the issue, and clear photos of the item. Our team will review your claim and provide next steps for repair or replacement.
Authenticity & Quality Promise
Every NORRIS AMIR piece is carefully inspected before shipment to ensure exceptional quality and authenticity. Our goal is to provide jewelry that endures in both beauty and craftsmanship for years to come.